ITIL® Foundation

Explore concepts and terminologies of ITIL® Service Lifecycle

ABOUT THE PROGRAM

ITIL® Foundation course provides the delegates with the understanding of concepts, terminologies, processes and principles used in ITIL® Service Lifecycle. It is the entry-level certification and acts as a prerequisite for all the advanced levels of ITIL® Certification. During this training, the delegates will get to know about the ITIL® framework that is used by many organisations globally. Also, get to know about the link between various stages of lifecycle and processes used in it.

  • Our courses are delivered by certified and experienced instructors in luxury venues

  • PeopleCert accredits ITIL® Foundation course

  • We at MSP Training offers the best price in the industry

  • Many leading brands trust MSP Training

  • Our help and support team is always available to handle the queries of delegates

WHAT'S INCLUDED ?

Find out what's included in the training programme.

Includes

Exam(s) included

Exams are provided, as part of the course. Obtaining certification is dependant on passing these exams

Includes

Key Learning Points

Clear and concise objectives to guide delegates through the course.

Includes

Certificate

Delegates will get certification of completion at the end of the course.

Includes

Tutor Support

A dedicated tutor will be at your disposal throughout the training to guide you through any issues.

PREREQUISITES

ITIL® Foundation doesn’t have any prerequisite but having knowledge and interest in the subject can be beneficial.

TARGET AUDIENCE

  • The professionals who are already working in IT services and want to improve their knowledge and skills regarding ITIL® framework.
  • Individuals who are interested in enhancing the performance of the business.

WHAT WILL YOU LEARN?

  • Get to know about the various concepts and terminologies of service lifecycle needed to clear the exam
  • Learn how to enhance productivity of organisation by applying tools and techniques
  • Identify how to improve the efficiency of business changes for better user experience
  • Understand how to implement ITSM processes for better efficiency of services
  • Know to boost up professional development along with customer satisfaction
  • Identify how to automate tasks and use the saved time for other tasks

Enquire Program

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PROGRAM OVERVIEW

The ITIL® Foundation course is fully accredited by BCS. Our trainers make the training valuable by giving real-world examples. By undergoing this course, the delegates can clear the exam in the first attempt. In this training, the delegates will gain the knowledge required to attend ITIL® Practitioner course.

 

Exam

The exam will be conducted at the end of the training. The delegate has to pass the examination to get certified. The trainer will provide all the details regarding exam during the training. The exam will have the following pattern:

  • 40 multiple choice questions
  • Passing Marks- 65 percent marks
  • Exam Duration- 1 hour
  • Closed book

 

*After completing 2 days of classroom training, the third day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your Foundation exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

PROGRAM CONTENT

Introduction: Service Management

  • Define Service Management and its scope
  • Service Management life cycle
  • Principles of IT Service Management
  • Defining Service
  • Benefits of Service Management in organisation
  • Define Process and its characteristics
  • RACI Model
  • Types of service providers
  • Contracts and suppliers

Introduction: Service Management life cycle

  • Service life cycle
  • Elements of life cycle
  • Link between different life cycle stages
  • Relation between Governance and ITSM

Introduction: Service Strategy

  • Define Service Strategy
  • Service Strategy Process
  • Type of Services involved in the organisation

Introduction: Service Strategy Concepts

  • Service Utility and Warranty
  • Service assets
  • Value creation
  • Factors influencing customer perception of value
  • Service Packages
  • Uses and Structure and of Business case

Introduction: Service Strategy Process

  • Define Process
  • Demand Management
  • Service Demand
  • PBA and UP
  • Service Portfolio components
  • Service Portfolio Management
  • Financial Management
  • Managing business relations

Introduction: Service Design

  • Define Service Design
  • Roles in Service Design
  • Key concepts and terminologies
  • Service Design process
  • Service Catalogue Management
  • Service Level Management
  • Capacity Management

Introduction: Service Transition

  • Define Service Transition
  • Configuration item
  • Configuration Management System

Introduction: Service Transition Process

  • Overview and Objective
  • Transition, Planning and Support
  • Change Management and Change Model 

Introduction: Service Operations

  • Overview
  • Events
  • Alerts and Incidents
  • Service Operation Processes
  • Event Management
  • Event Management Process
  • Event Logging and Filtering
  • Manage Exceptional Events
  • Incident Management
  • Process Interfaces
  • Problem Management

ITIL® Foundation Enquiry

 

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Reach us at 0121 368 7851 or info@msptraining.com for more information.

ABOUT Windsor Town

Windsor is a historic market town based in the country of Berkshire, England UK. It is popularly known as the site of Windsor Castle, which is the official residence of the British Royal Family among various residences. It is located on the River Thames which is 20 miles west of London. Windsor is one of the Berkshire prettiest towns. Windsor has a population nearly about 31,000. Windsor is located 34 km west of Charing Cross, London, 1sss1 km south-east of Maidenhead and 34 km east of the Reading county town. It is famed for its royal connections and history of the royal family. The delightful countryside of Royal Berkshire has surrounded the Windsor town which offers a great trip from the capital. The village of Old Windsor is 3 km to the south which is now known as Windsor; previously it is known as New Windsor to differentiate between both.

Transport

Windsor can be reached without any difficulty by car from several locations in the UK through M4 which is connected to the M5, M25 and M40. Car parks and various other attractions of the town are very well sign-posted. The famous landmark of the Windsor town which is Windsor Castle can be seen while approaching via M4 by car.

Windsor has two railway stations which were constructed in the 19th century namely Windsor and Elton Riverside station which can be reached by London Waterloo station and the other is Windsor and Elton Central railway station which leads to the heart of Windsor.

Windsor town can be reached by air as well from Heathrow, Luton, Stanstead and Gatwick which are the closest airport to Windsor.

Famous Destinations

Windsor town is one of the England’s premier tourist destinations. Windsor has several attractions such as historic buildings, shops, restaurants, etc. Following are some famous tourist attractions:

  1. Windsor Castle: It is truly wonderful and a grand castle built atop a chalk hill. William built this medieval castle after the Norman invasion in 1066. More than 900 years, Castle has served as the British Royals residence.
  2. Legoland Windsor Resort: It is a fun family resort. Legoland Windsor Resort set in the parkland 150 acres. It is a very popular destination that more than two million visitors visit this destination every year. The prominent things of the Legoland resort is a knight-inspired fireworks show, Halloween and Christmas festivals and special events for toddlers.
  3. Windsor Royal Shopping: This shopping place is situated opposite to the Windsor Castle. In 1997, Axa Sun Life purchased the Windsor railway station site, remodelled and enlarged the building of station to become the Shopping Centre. This Windsor Royal Shopping has over 40 exciting shops, restaurants, art and craft market and cafes.
  4. Thames Boat Trips: The Thames River is like a heart of the Windsor. Through boat trips, you can enjoy the several charm sightseeing trips along the river Thames. It takes the passengers to the interesting places like Kingston-upon-Thames.

Education

A three-tier school system is followed in Windsor which renders the state schooling by Royal Borough of Windsor and Maidenhead. For children under the age of 13 three famous schools are Dedworth Middle School, St. Edward’s Royal Free Ecumenical Middle School and Trevelyan Middle School. Two single gender secondary schools are The Windsor Boys School and Windsor Girls School; various independent schools are also operating namely Brigidine School and St. George’s School, Windsor Castle.

Constitution

Windsor and Maidenhead Royal Borough arrange out the operations of the council, and an elected unitary authority manages it. Adam Afriyie who is notable for being the first black Conservative in the House of Commons elected in 2005 General Election is the present Member of Parliament for the Windsor constituency.

Overview of ITIL® 2011 Edition

Information Techno...